Job Summary
This role supports policy servicing for life and annuities products within a hybrid work model ensuring accurate processing documentation and customer centric service for global operations. The specialist uses MS Office tools to manage data update records and prepare reports while adhering to regulatory and company standards. The work includes rotational shifts and focuses on consistent service quality and operational efficiency.
Responsibilities
- Handle end to end policy servicing activities including policy creation maintenance endorsements and terminations with consistent attention to procedural accuracy and regulatory compliance.
- Process customer and intermediary service requests for life and annuities policies by validating completeness resolving data gaps and updating core systems with precise information.
- Review policy documents policy values and coverage details using MS Office tools to identify discrepancies and initiate timely corrections to prevent downstream issues.
- Prepare clear and well structured reports in spreadsheets and text documents to summarize daily production volumes quality trends and exception cases for review by stakeholders.
- Monitor work queues for assigned policy servicing tasks prioritize items based on defined service levels and complete actions within agreed timelines to support operational stability.
- Coordinate with internal operations quality and technology teams through virtual channels to clarify process questions resolve system issues and streamline handoffs across functions.
- Respond to internal inquiries in English language through email and voice interactions by providing accurate policy information and documented resolutions to support consistent service.
- Maintain detailed processing logs checklists and reference trackers in MS Office applications to ensure traceability audit readiness and continuous process improvement.
- Follow established standard operating procedures and control checklists to minimize operational risk identify process gaps and suggest enhancements for better efficiency.
- Validate input data for new business changes and renewals by cross referencing source documents and system records to reduce rework and maintain data integrity.
- Support testing of minor system or process changes by executing predefined test scenarios documenting results and sharing observations that help stabilize production performance.
- Adhere to rotational shift schedules and hybrid work expectations by managing time effectively communicating availability and ensuring reliable coverage for business operations.
- Contribute to team knowledge repositories by documenting practical tips recurring issues and resolutions in clear MS Office based templates that help colleagues perform policy servicing tasks.
Qualifications
- Demonstrate strong proficiency in MS Office applications with the ability to use spreadsheets text documents and presentations for data analysis reporting and documentation in policy servicing.
- Apply foundational knowledge of life and annuities insurance concepts such as premium calculations policy values and beneficiary updates to interpret servicing requests accurately.
- Exhibit effective written and spoken English communication skills to comprehend policy documentation draft clear responses and participate in virtual discussions with diverse stakeholders.
- Show proven experience of at least one year in operations back office or policy administration environments with exposure to structured processes and service level expectations.
- Utilize analytical thinking and problem solving skills to investigate data mismatches transaction errors and process exceptions and to propose practical resolutions.
- Demonstrate adaptability to rotational shifts hybrid work arrangements and evolving procedures while maintaining consistency in service quality and productivity.
- Display attention to detail and customer focus by ensuring that every policy update or transaction supports accurate coverage timely service and long term trust in the organization.
Certifications Required
Preferred certifications include MS Office Specialist or equivalent productivity tool certification relevant to policy administration or insurance operations.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。