Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The AR Data Collections team supports user experience, engineering and software development teams to manage new products and programs. We are looking for a Data Collection Specialist to work with our team to facilitate various data collections projects, document known issues and gather feedback on client products. This team member will interact with internal and external study participants, gather and categorize data, document daily activities, and should have hardware integration experience (understand interactions between host computers and connected devices over wired/wireless technologies).
Please note that this role is 100% onsite in Atlanta, GA. Only local candidates will be considered.
Role Responsibilities
- Facilitating on-site and remote data collection studies
- Work with cross-functional teams to understand data collection requirements, troubleshooting
- Assist with device intake and shipment across locations
- Managing device software by manually updating or validating software commands
- Gather user feedback, preferences & research data based on requirements from the client
- Scheduling, compiling results, documenting & troubleshooting technical issues
- Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders
- Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
- Triage operational issues & make recommendations for how to alter process based on observations
- Document and report on collection status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams
- Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes
- Utilize internal tools to engage with participants, track communications & deliver results
Desired Skills & Experience
- At lease a High School diploma is required; A Bachelor's is preferred
- 1-3 years of experience in a similar role
- Customer relation management skills
- Ability to provide instructions, guide users and support them through remote troubleshooting clearly and effectively
- Ability to clearly and effectively identify issues and escalate them timely, based on instructions provided
- Ability to operate and proficiently use various hardware and devices
- Ability to work in a fast paced and agile environment
- Able to follow guides that contains instructions on:
- Commands to run on physically connected devices
- Using the command line to move/copy files to connected devices
- Using shell scripts
- Basic HW debug skills to validate and test the units
- Advanced queries or data manipulation techniques
- Strong attention to detail and accuracy
- Strong hands-on knowledge with Linux (comfortable in the terminal/console with SSH experience)
- Android DataBase programming language proficiency
- Android DataSuite Proficiency
- Flashstation experience
- Able to use VSCode to remotely debug collection stations
- Able to read/edit JSON files (if database needs editing)
- Able to quickly understand and get familiar with custom Hardware solutions
- Excellent communication skills and ability to articulate issues with detailed reproduction steps to stakeholders with various degrees of technical knowledge
- Able to provide feedback when new hardware doesn’t meet expectations (w.r.t., fit, hardware quality, comparing with previous iteration to determine differences)
- Attention to detail and thorough workstyle
- Experience working in digital/technology companies with tech products
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
- Must be a self starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
- Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines
Knowledge and interest in AR/VR
- Fluency in the English language.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。