Cognizant is looking for a Customer Support Specialist to join our Rider Support Operations team in the Plano, TX area. As the voice of Cognizant, you will provide world-class assistance to our riders, ensuring every journey is seamless, safe, and professional.
This role is part of a high-intensity, 24/7/365 environment. You will be responsible for managing real-time rider interactions across phone, chat, and email channels. We are seeking a proactive problem-solver who can maintain composure under pressure and deliver exceptional service.
Location: Working onsite in Plano, Texas
Key Responsibilities
- Multichannel Support: Deliver high-touch support to riders via phone, live chat, and email, ensuring a premium experience.
- Operational Excellence: Maintain high performance against key metrics, including Customer Satisfaction (CSAT) scores, Quality Assurance standards, and Average Handle Time (AHT).
- Incident Management: Effectively navigate and resolve complex rider issues or hardware/software edge cases.
- Shift Rotations: Commit to a flexible schedule that includes nights, weekends, and holidays to support our round-the-clock operations.
- Travel: Ability to travel up to 10% (local or national) for training, site visits, or business requirements.
Preferred Qualifications
- Experience: Previous experience in a high-volume customer support or operations role.
- Crisis Management: Candidates with experience in Emergency Response Teams (ERT) or as First Responders are highly prioritized.
- Tech-Savvy: Ability to quickly learn and navigate proprietary software and autonomous vehicle (AV) platforms.
- Communication: Exceptional interpersonal skills with the ability to explain complex technology in a simple, calm manner.
Preferred Skills
- Prior experience in the Autonomous Vehicle (AV) or transportation technology industry.
- Experience working in a mission-control or safety-critical environment.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。