About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business. We deliver innovative solutions that improve enterprise service delivery, operational stability, and customer experience.
About the Role
As a Business Analyst – Production Support & Operational Readiness, you will support enterprise platforms by ensuring stable production operations, strong governance, and effective user adoption. You will act as a bridge between business, technology, and vendors to improve operational efficiency and delivery outcomes.
In this Role, You Will
· Lead production support governance including ticket intake, triage, prioritization, and escalation.
· Define and maintain support procedures, SLAs, and reporting frameworks.
· Support operational readiness for new releases and enhancements.
· Partner with stakeholders to drive onboarding and user adoption.
· Support AI-enabled intake and self-service workflows.
· Drive automation opportunities to reduce manual support activities.
· Act as liaison across business, technology, and vendor teams.
· Develop reporting dashboards for ticket trends, SLAs, and operational metrics.
· Analyze production issues and drive continuous process improvement initiatives.
Work Model
This is a remote position open to qualified applicants in the United States. Work expectations may vary slightly based on project needs.
What You Must Have to Be Considered
· Experience as a Business Analyst or Program Analyst in production support or operations environments.
· Strong experience with ticketing systems, support governance, and SLA management.
· Experience working with cross-functional and vendor teams.
· Strong analytical, problem-solving, and stakeholder communication skills.
· Experience supporting enterprise platforms or service delivery tools.
These Will Help You Succeed
· Experience in telecom or enterprise service delivery environments.
· Familiarity with AI-enabled support tools or automation frameworks.
· Experience with reporting and dashboard tools.
· Strong process improvement mindset and operational excellence focus.
Compensation (Pay Transparency)
Base salary range: $138500 – $158500 annually, depending on experience, skills, and location. Eligible for Cognizant’s discretionary annual incentive program subject to applicable plan terms.
Benefits
· Medical, dental, vision, and life insurance
· 401(k) plan with company contributions
· Employee stock purchase plan
· Employee assistance program
· 17 Paid holidays plus PTO
· Paid parental leave and family-support programs
· Learning and development programs and certifications
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
