Nurse Associate

Job Summary

We are seeking a dedicated Process Specialist in CDM/PV with 4 to 6 years of experience. The ideal candidate will have expertise in Generative AI and domain skills in Customer Management and Complaint Management within the Life Sciences sector. This role involves optimizing processes and ensuring compliance with industry standards to enhance customer satisfaction and operational efficiency.

Responsibilities

• Lead the development and implementation of process improvements in CDM/PV to enhance operational efficiency and compliance.
• Oversee the application of Generative AI techniques to streamline data management and reporting processes.
• Provide expert guidance on customer management strategies to ensure high levels of customer satisfaction.
• Manage complaint handling processes to ensure timely and effective resolution of issues.
• Collaborate with cross-functional teams to identify and address process gaps and inefficiencies.
• Ensure compliance with industry standards and regulatory requirements in all process improvement initiatives.
• Develop and deliver training programs to enhance team capabilities in process management and Generative AI applications.
• Monitor and analyze process performance metrics to identify areas for continuous improvement.
• Implement best practices in customer management and complaint handling to drive operational excellence.
• Facilitate effective communication and collaboration between teams to support process optimization efforts.
• Conduct regular audits and assessments to ensure adherence to established processes and standards.
• Provide regular updates and reports to senior management on process improvement initiatives and outcomes.
• Drive innovation and continuous improvement in process management through the application of advanced technologies and methodologies.

Qualifications

• Possess a strong background in Generative AI with practical experience in applying these techniques to process management.
• Demonstrate expertise in customer management and complaint handling within the Life Sciences sector.
• Have a proven track record of leading process improvement initiatives and achieving measurable results.
• Exhibit strong analytical and problem-solving skills with the ability to identify and address process inefficiencies.

Certifications Required

Certified Process Professional (CPP) Certified Customer Experience Professional (CCXP) AI and Machine Learning Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000+ associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.