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Process Executive - Voice

สีน้ําเงินและสีขาวหมุนวน


Job Summary

We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate should have strong technical skills in MS Excel and preferably some domain experience in Payments Cards & Payments. This hybrid role requires working during the day shift and does not involve travel. The candidate will play a crucial role in ensuring smooth operations and contributing to the overall success of the team.


Responsibilities

  • Assist in the daily operations of the B&L team to ensure smooth workflow and efficiency.
  • Utilize MS Excel to analyze data generate reports and provide insights for decision-making.
  • Collaborate with team members to identify process improvements and implement solutions.
  • Monitor and track key performance indicators to ensure targets are met.
  • Provide support in the preparation of documentation and presentations for internal and external stakeholders.
  • Conduct regular audits to ensure compliance with company policies and industry regulations.
  • Communicate effectively with team members and other departments to resolve issues and provide updates.
  • Participate in training sessions to stay updated on industry trends and best practices.
  • Assist in the development and implementation of new processes and procedures to enhance productivity.
  • Ensure accurate and timely completion of assigned tasks and projects.
  • Support the team in managing and resolving customer inquiries and complaints.
  • Maintain a high level of accuracy and attention to detail in all tasks.
  • Contribute to the overall success of the team by providing valuable input and feedback.

    • Qualifications

  • Possess strong technical skills in MS Excel for data analysis and reporting.
  • Have a basic understanding of Payments Cards & Payments domain (nice to have).
  • Demonstrate excellent communication and interpersonal skills.
  • Show ability to work effectively in a hybrid work model.
  • Exhibit strong problem-solving and analytical skills.
  • Display a high level of accuracy and attention to detail.
  • Be proactive in identifying and implementing process improvements.
  • Have the ability to work independently and as part of a team.
  • Show willingness to learn and adapt to new challenges.
  • Demonstrate strong organizational and time management skills.
  • Be committed to maintaining confidentiality and data security.
  • Have a customer-centric approach and a positive attitude.
  • Show ability to handle multiple tasks and meet deadlines.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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