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Customer Service Representative

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Job Summary

We are seeking a dedicated Senior Process Executive - P&C with 3 to 5 years of experience in customer service and workers compensation domains. The ideal candidate will have expertise in Workers Comp - Care Management Workers Comp - Policy Admin and Workers Compensation - Claims. This hybrid role requires proficiency in Spanish (Read/Write Speak) and operates during the day shift.


Responsibilities

  • Handle customer service inquiries and provide solutions to ensure customer satisfaction.
  • Manage and process workers compensation claims efficiently.
  • Administer workers compensation policies with accuracy and attention to detail.
  • Oversee care management processes for workers compensation cases.
  • Collaborate with team members to improve process efficiency and effectiveness.
  • Utilize technical skills to troubleshoot and resolve customer issues.
  • Maintain accurate records and documentation for all cases handled.
  • Communicate effectively with clients and stakeholders in Spanish.
  • Ensure compliance with company policies and regulatory requirements.
  • Provide training and support to junior team members as needed.
  • Analyze data to identify trends and areas for improvement.
  • Participate in continuous improvement initiatives to enhance service delivery.
  • Report on key performance indicators and metrics to management.

    • Qualifications

  • Possess strong customer service skills with a focus on workers compensation.
  • Demonstrate proficiency in Workers Comp
  • Care Management Policy Admin and Claims.
  • Exhibit excellent communication skills in Spanish (Read/Write Speak).
  • Show attention to detail and accuracy in handling policies and claims.
  • Have the ability to work collaboratively in a hybrid work model.
  • Display strong problem-solving and analytical skills.
  • Be experienced in maintaining compliance with regulatory requirements.

    • Certifications Required

    Certified Workers Compensation Professional (CWCP) or equivalent certification will be preferred.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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