Practice - CIS - Cloud, Infrastructure, and Security Services
Job Tittle: Service Desk Analyst (ONSITE)
- Shifts – flexibility to work 24X7 rotational shifts
Responsibilities
- Provide support, troubleshoot, and assist users with Computer and application issues
- Support over voice, email, chat and self-service tickets
- Work with end-users to understand and solve their issues
- Work closely with other IT support teams and end-users to ensure system consistency and efficiency
- Adhere to Schedule, SLAs, Metrics and Industry standards
- Comply with company processes and Quality Standards
- Keep up to date with the latest features and updates in the computer systems and applications
- Application development or application support experience is an added advantage
Qualifications
- Must be proficient in English
- Proven work experience as a Service Desk Analyst or similar role
- Strong knowledge of Computer systems and applications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
Desired but not required
- Bachelor’s degree in finance, Accounting, or a related field.
Salary and Other Compensation
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.