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Jr. Online Analyst - Adv

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Job Summary

As a Jr. Online Analyst - Adv you will be responsible for supporting our online marketing and content strategy initiatives. This role is ideal for individuals with 0 to 1 year of experience in customer service content strategy and online/digital marketing. You will work in a hybrid model with rotational shifts contributing to the companys online presence and customer engagement.


Responsibilities

  • Assist in developing and implementing online marketing strategies to enhance brand visibility and customer engagement.
  • Monitor and analyze website traffic and user behavior to provide actionable insights.
  • Support the creation and optimization of digital content to align with marketing goals.
  • Collaborate with cross-functional teams to ensure cohesive and effective online campaigns.
  • Provide excellent customer service through various online channels addressing inquiries and resolving issues promptly.
  • Conduct market research to stay updated on industry trends and competitor activities.
  • Assist in managing social media accounts including content creation and community engagement.
  • Track and report on the performance of online campaigns providing recommendations for improvement.
  • Ensure all online content adheres to brand guidelines and quality standards.
  • Participate in brainstorming sessions to generate innovative ideas for online marketing initiatives.
  • Assist in the development of email marketing campaigns and newsletters.
  • Support the maintenance and updating of the company website.
  • Contribute to the continuous improvement of online marketing processes and strategies.

    • Qualifications

  • Possess a basic understanding of customer service principles and practices.
  • Have foundational knowledge of content strategy and online/digital marketing.
  • Demonstrate strong analytical skills to interpret data and generate insights.
  • Exhibit excellent communication skills both written and verbal.
  • Show proficiency in using digital marketing tools and platforms.
  • Display the ability to work collaboratively in a team environment.
  • Have a keen eye for detail and a commitment to quality.
  • Be adaptable to rotational shifts and a hybrid work model.
  • Demonstrate a proactive approach to learning and professional development.
  • Show an understanding of social media management and engagement techniques.
  • Possess basic knowledge of SEO and web analytics tools.
  • Exhibit strong organizational and time management skills.
  • Be passionate about contributing to the companys online presence and customer satisfaction.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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