Job Title: Sr. Amazon Connect Architect
Application Deadline: June 6, 2025
About the Role
We are seeking a Senior Amazon Connect Architect to join our growing team within Cognizant’s Customer Service Transformation practice, part of the Cognizant Moment initiative. This role is ideal for a seasoned architect with deep expertise in Amazon Connect, Google CCAI Platform, and Genesys Cloud. You will lead the design and implementation of innovative contact center solutions that enhance customer experience and drive business value.
Key Responsibilities
· Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers
· Participate and support business development discussions and opportunities to help identify the needs of customers, with the ability to architect and recommend optimal solutions to solve those needs
· Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services
· Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support
· Support the development of Amazon Connect case studies, demos, and training materials
· Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals
· Lead training and support to client teams as needed
· Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities
· Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives
Compensation & Benefits
- Salary Range: \$150,000 – \$180,000 (based on experience and qualifications)
- Incentives: Eligible for Cognizant’s discretionary annual incentive program and stock awards
- Benefits Include:
- Paid holidays and Paid Time Off
- Medical, Dental, Vision, and Life Insurance
- 401(k) plan with company contributions
- Short-term and Long-term Disability
- Paid Parental Leave
Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.