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Infra Delivery Manager

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Job Summary

We are seeking a dedicated Service Manager with 8 to 12 years of experience to join our team. The ideal candidate will have strong technical skills in ILE COBOL CLLE SQLRPGLE RPGLE Python AS/400 RPG IT Service Management DB2/400 CLP and AS400/COBOL. Experience in Billing & Revenue Management is a plus. This is a work-from-office role with day shifts and no travel required.


Responsibilities

  • Oversee the daily operations of IT services to ensure seamless functionality and performance.
  • Provide technical expertise in ILE COBOL CLLE SQLRPGLE RPGLE Python AS/400 RPG and other relevant technologies.
  • Manage and maintain the AS/400 environment to ensure optimal performance and reliability.
  • Implement and monitor IT service management processes to enhance service delivery.
  • Collaborate with cross-functional teams to identify and resolve technical issues promptly.
  • Develop and maintain documentation for system configurations processes and procedures.
  • Ensure compliance with company policies and industry standards in all IT operations.
  • Conduct regular system audits and performance reviews to identify areas for improvement.
  • Lead efforts to automate routine tasks and improve operational efficiency.
  • Provide training and support to team members on technical and service management topics.
  • Monitor and manage service level agreements to ensure customer satisfaction.
  • Coordinate with vendors and third-party service providers to ensure seamless integration and support.
  • Stay updated with the latest industry trends and technologies to drive continuous improvement.

    • Qualifications

  • Possess strong technical skills in ILE COBOL CLLE SQLRPGLE RPGLE Python AS/400 RPG IT Service Management DB2/400 CLP and AS400/COBOL.
  • Have experience in Billing & Revenue Management is a plus.
  • Demonstrate excellent problem-solving and analytical skills.
  • Exhibit strong communication and interpersonal skills.
  • Show ability to work effectively in a team-oriented environment.
  • Display a proactive approach to identifying and addressing potential issues.
  • Maintain a high level of attention to detail and accuracy.
  • Demonstrate the ability to manage multiple tasks and priorities effectively.
  • Show commitment to continuous learning and professional development.
  • Have a strong understanding of IT service management principles and best practices.
  • Exhibit the ability to work under pressure and meet tight deadlines.
  • Demonstrate a customer-focused mindset with a commitment to delivering high-quality service.

    • Certifications Required

    ITIL Foundation Certification AS/400 Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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