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Inventory Management Specialist

JD 3


Job Summary

We are seeking a Senior Process Executive - CHD with 2 to 4 years of experience in Customer Service and In-Store Vendor Management. The ideal candidate will work from home during night shifts providing exceptional customer service and managing vendor relationships. Proficiency in English is required.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Manage in-store vendor relationships to ensure smooth operations and effective communication.
  • Oversee the processing of customer orders and ensure timely delivery.
  • Coordinate with vendors to maintain inventory levels and manage stock replenishment.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Implement process improvements to enhance customer satisfaction and operational efficiency.
  • Collaborate with team members to achieve departmental goals and objectives.
  • Maintain accurate records of customer interactions and transactions.
  • Prepare and present reports on customer service metrics and vendor performance.
  • Ensure compliance with company policies and procedures in all customer service activities.
  • Assist in training and mentoring junior team members to enhance their skills and knowledge.
  • Utilize technical skills to troubleshoot and resolve customer issues effectively.
  • Stay updated with industry trends and best practices to continuously improve service quality.

    • Qualifications

  • Possess strong communication skills in English both written and spoken.
  • Demonstrate proficiency in customer service and in-store vendor management.
  • Have experience in managing customer interactions and resolving issues efficiently.
  • Show ability to work independently and manage time effectively in a remote work environment.
  • Exhibit strong analytical skills to monitor and improve customer service processes.
  • Display excellent organizational skills to maintain accurate records and prepare reports.
  • Have a proactive approach to identifying and implementing process improvements.
  • Show capability to train and mentor junior team members.
  • Demonstrate technical skills in troubleshooting customer issues.
  • Stay updated with industry trends and best practices.
  • Possess a customer-centric mindset with a focus on delivering high-quality service.
  • Exhibit strong problem-solving skills to address customer and vendor issues.
  • Show ability to collaborate effectively with team members and vendors.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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