We are Cognizant Artificial Intelligence
Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.
With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks.
*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
This is a remote position open to any qualified applicant in the United States
Job Title: Stibo Lead
Job Summary: We are seeking a highly experienced Support Lead with 16 to 20 years of experience to join our dynamic team. The ideal candidate will have a strong background in leading support projects. Experience in Menu Management, Recipe management is a plus. This hybrid role offers the opportunity to work on innovative projects that drive our company’s success and impact society positively.
Responsibilities:
- Lead the support team and provide technical guidance to the team to ensure the tickets are resolved within the required SLA.
- Oversee the maintenance of MDM architecture to support business objectives.
- Provide technical expertise in Stibo and GCP cloud to enhance issue fixes and suggest improvements/enhancements.
- Collaborate with cross-functional teams to integrate Stibo patch/ GCP patch updates into existing systems.
- Conduct regular system audits to identify and address potential issues proactively.
- Mentor and guide junior support analysts and other developers to foster a culture of continuous learning and improvement.
- Work closely with Business stakeholders to understand the functionality while applying fixes.
- Participate in Test evidence reviews to maintain high-quality code and ensure adherence to coding standards.
- Provide technical support and troubleshooting assistance to resolve complex issues.
- Contribute to the development of support training materials.
- Monitor project progress and provide regular updates to senior management.
- Identify the areas of innovation and encourage the team in innovation and creativity.
- Stay updated with the latest industry trends and technologies to maintain a competitive edge.
- Strong communication and collaboration skills
- Provide technical guidance on P1 and P2 issues and stay connected with the team until resolution
- Provide proper communication on any planned/unplanned outage to all stakeholders
- Be on top of all support activities and work closely with SDM
Required Technical Skills : ITIL, MDM Architecture, STIBO, GCP Cloud
Salary and Other Compensation:
Applications will be accepted until June 15, 2025.
The annual salary for this position is between $124,000 - $200,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.