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Customer Service Team Leader

JD 3


Job Summary

Join our dynamic team as a Team Lead in the Life and Pensions sector where you will leverage your expertise in Annuities New Business Claims Management and Agency Management. With a focus on MS Office proficiency you will drive impactful solutions in a hybrid work model contributing to our mission of enhancing customer experiences and operational efficiency.


Responsibilities

  • Lead the team in developing and implementing strategies for Annuities New Business processes to enhance customer satisfaction and streamline operations.
  • Oversee the management of annuities claims ensuring timely and accurate processing to maintain high service standards.
  • Provide guidance in Agency Management optimizing workflows and improving agent interactions to boost productivity.
  • Collaborate with cross-functional teams to integrate MS Office tools effectively enhancing data analysis and reporting capabilities.
  • Drive initiatives to improve Annuities Agency Management focusing on relationship building and performance metrics.
  • Ensure compliance with industry regulations and standards in all aspects of annuities management.
  • Facilitate training sessions for team members to keep them updated on best practices and emerging trends in the annuities domain.
  • Monitor and evaluate team performance providing constructive feedback to foster professional growth and development.
  • Develop and maintain strong relationships with stakeholders to ensure alignment of business objectives and customer needs.
  • Implement process improvements to increase efficiency and reduce operational costs within the annuities sector.
  • Coordinate with IT teams to ensure seamless integration of technology solutions in business processes.
  • Advocate for customer-centric approaches in all aspects of service delivery enhancing overall client satisfaction.
  • Support the hybrid work model by ensuring effective communication and collaboration among remote and onsite team members.

    • Qualifications

  • Demonstrate proficiency in MS Office applications utilizing them for efficient data management and reporting.
  • Possess extensive experience in Annuities New Business Claims Management and Agency Management driving successful outcomes.
  • Exhibit strong analytical skills to interpret complex data and make informed decisions.
  • Have a solid understanding of Life and Annuities Insurance applying knowledge to optimize business processes.
  • Showcase excellent communication skills facilitating clear and effective interactions with team members and stakeholders.
  • Display leadership qualities motivating and guiding the team towards achieving strategic goals.
  • Adapt to the hybrid work model ensuring productivity and collaboration across different work environments.

    • Certifications Required

    Certified Annuities Specialist (CAS) Microsoft Office Specialist (MOS)

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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