Key Responsibilities:
Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:
- Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA
- Knowledge: Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
- Proactiveness: Proactively raise any discrepancies, issues or bugs.
- Efficiency: Meeting datelines for any given project or task
Essential Skills:
- [Japanese Language] proficiency: Advance level in speaking, reading and writing.(eg: Japanese requires N2 entry level and/or min. of 2 years based in Japan)
- High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
- Have a good understanding of all forms of public transport.
- Skilled researcher and comfortable using a variety of online sources in various languages.
- Good communication skills.
- Keen attention to detail and very meticulous.
- Self-motivated and responsible.
- Able to maintain positive attitude and attention to detail when performing repetitive tasks
- Adaptable and able to learn new projects and processes.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.