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Senior Process Executive-Data

JD 3


Job Summary

We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Customer service (Mortgage). This is a work-from-office position with night shifts. No travel is required.


Responsibilities

1+ year of experience in Mortgage BPO Transaction/ Data Processing background. -

Have experience in foreclosure claim file servicing and mortgage loan processes.

  • Handle foreclosure and claim files related to mortgage loans ensuring compliance with company policies and regulations.
  • Basic knowledge of Mortgage industry
  • Oversee daily operations and ensure all processes are executed efficiently and accurately.
  • Deliver exceptional customer service by addressing and resolving mortgage-related inquiries and issues.
  • Collaborate with team members to streamline processes and enhance overall productivity.
  • Maintain accurate records and documentation for all transactions and interactions.
  • Monitor and report on key performance indicators to track progress and identify areas for improvement.
  • Assist in the development and implementation of new procedures to optimize workflow.
  • Ensure all tasks are completed within the designated timelines and meet quality standards.
  • Participate in training sessions to stay updated on industry trends and best practices.
  • Support the team in achieving departmental goals and objectives.
  • Communicate effectively with internal and external stakeholders to facilitate smooth operations.
  • Contribute to a positive work environment by demonstrating professionalism and teamwork.

    • Qualifications

  • Demonstrate excellent customer service skills particularly in the mortgage domain.
  • Exhibit strong attention to detail and accuracy in all tasks.
  • Show proficiency in managing and prioritizing multiple tasks simultaneously.
  • Display effective communication skills both written and verbal.

    • Certifications Required

    Certified Mortgage Servicer (CMS) or equivalent certification preferred.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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