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Business Associate

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Job summary

We are seeking a highly skilled Sr Consultant with 6 to 10 years of experience in Service Now for a hybrid work model. The ideal candidate will possess strong technical expertise and excellent communication skills in English. This role involves working closely with clients to deliver high-quality solutions and drive business success.


Responsibilities

  • Provide expert consultation on Service Now implementations and integrations.
  • Oversee the design development and deployment of Service Now solutions.
  • Collaborate with clients to understand their requirements and translate them into technical specifications.
  • Ensure the delivery of high-quality Service Now solutions that meet client expectations.
  • Conduct thorough testing and validation of Service Now implementations to ensure functionality and performance.
  • Offer ongoing support and maintenance for Service Now solutions addressing any issues that arise.
  • Lead training sessions for clients and internal teams on Service Now functionalities and best practices.
  • Develop and maintain comprehensive documentation for Service Now projects including design specifications and user guides.
  • Stay updated with the latest trends and advancements in Service Now technology to provide cutting-edge solutions.
  • Work closely with cross-functional teams to ensure seamless integration of Service Now with other systems.
  • Provide technical guidance and mentorship to junior consultants and team members.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of Service Now solutions.
  • Ensure compliance with industry standards and best practices in all Service Now projects.

    • Qualifications

  • Possess a minimum of 6 years of experience in Service Now implementations and integrations.
  • Demonstrate strong technical expertise in Service Now including design development and deployment.
  • Exhibit excellent communication skills in English both written and verbal.
  • Show proficiency in conducting thorough testing and validation of Service Now solutions.
  • Have experience in providing ongoing support and maintenance for Service Now implementations.
  • Display the ability to lead training sessions and develop comprehensive documentation.
  • Stay updated with the latest trends and advancements in Service Now technology.
  • Work effectively in a hybrid work model collaborating with clients and teams both remotely and on-site.
  • Demonstrate strong problem-solving skills and the ability to address technical issues promptly.
  • Exhibit the ability to mentor and guide junior consultants and team members.
  • Show a commitment to continuous improvement and staying updated with industry standards.
  • Possess a proactive approach to identifying and implementing process improvements.
  • Have a strong understanding of industry standards and best practices in Service Now projects.

    • Certifications Required

    Certified ServiceNow System Administrator ITIL Foundation Certification

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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