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Programmer Analyst

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Job Summary

We are seeking an Senior technical Consultant with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITOM ServiceNow ITSM and ITIL. This role requires a hybrid work model and operates during the day shift. The candidate must be proficient in English both written and spoken.


Responsibilities

  • Develop and maintain ServiceNow ITOM and ITSM modules to ensure seamless integration and functionality.
  • Implement ITIL processes to enhance service management and operational efficiency.
  • Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.
  • Provide technical support and troubleshooting for ServiceNow applications to ensure minimal downtime.
  • Customize and configure ServiceNow applications to align with organizational requirements.
  • Conduct regular system audits and performance tuning to maintain optimal system performance.
  • Create and maintain documentation for ServiceNow configurations processes and procedures.
  • Train and mentor junior team members on ServiceNow best practices and usage.
  • Stay updated with the latest ServiceNow features and industry trends to recommend improvements.
  • Participate in code reviews and ensure adherence to coding standards and best practices.
  • Develop and execute test plans to ensure the quality and reliability of ServiceNow solutions.
  • Collaborate with stakeholders to define project scope timelines and deliverables.
  • Ensure compliance with security policies and procedures in all ServiceNow implementations.

    • Qualifications

  • Must have strong experience in ServiceNow ITOM and ITSM.
  • Should be well-versed in ITIL processes and their implementation.
  • Must have excellent problem-solving and analytical skills.
  • Should possess strong communication skills in English both written and spoken.
  • Must be able to work effectively in a hybrid work model.
  • Should have a proactive approach to learning and staying updated with new technologies.
  • Must be detail-oriented and able to manage multiple tasks simultaneously.
  • Should have experience in creating and maintaining technical documentation.
  • Must be able to work independently as well as part of a team.
  • Should have a strong understanding of system integration and data management.
  • Must be able to provide technical support and troubleshooting for ServiceNow applications.
  • Should have experience in training and mentoring junior team members.
  • Must be committed to delivering high-quality solutions that meet business needs.

    • Certifications Required

    ServiceNow Certified Implementation Specialist ITIL Foundation Certification

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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