As a Salesforce Program Manager, you will oversee project lifecycles, develop organizational change plans, ensure adoption, and drive customer alignment. You will be collaborating with multi-functional teams, you'll advocate for process improvements, track adoption metrics, and resolve challenges to optimize workflows.
In this role, you will
- Develop strong working relationships with business teams to understand goals and priorities of the CX business.
- Initiate, drive Salesforce projects by aligning Business teams and Product Management teams on critical features.
- Ensure alignment and effective communication between the managed services provider and the Salesforce Professional Services team.
- Monitor overall project progress, costs, and provide regular updates to customers.
- Facilitate communication and collaboration among project team members and customers.
What you’ll need to succeed (required skills)
- Bachelor's degree or equivalent experience in Information Technology, Business Administration, or a related field.
- Demonstrated track record successfully managing operationally complex projects with cross-functional teams.
- Excellent program management skills, including the ability to manage multiple project managers and priorities.
- Demonstrated experience in coordinating multiple project plans and ensuring alignment across different teams.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferrable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.
Working Arrangements
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in our client's office in Toronto/Waterloo, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs..
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.