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Manager - Projects

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Job Summary

We are seeking an experienced Infra. Architect with 10 to 12 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Workplace Service Delivery ServiceNow Performance Analytics and ServiceNow GRC. This hybrid role requires a deep understanding of infrastructure architecture and the ability to drive impactful solutions. The position operates during the day shift and does not require travel.


Responsibilities

  • Lead the design and implementation of infrastructure solutions using ServiceNow Workplace Service Delivery.
  • Oversee the integration of ServiceNow Performance Analytics to enhance system performance and reporting.
  • Provide expertise in ServiceNow GRC to ensure compliance and risk management across the organization.
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Develop and maintain architectural standards and best practices for infrastructure projects.
  • Ensure the scalability reliability and security of infrastructure solutions.
  • Conduct regular performance assessments and implement improvements based on analytics data.
  • Support the development and maintenance of documentation for infrastructure architecture and processes.
  • Mentor and guide junior team members in best practices and technical skills.
  • Engage with stakeholders to gather feedback and continuously improve infrastructure services.
  • Drive innovation by staying updated with the latest industry trends and technologies.
  • Facilitate smooth communication between technical and non-technical teams to ensure project success.
  • Contribute to the companys mission by delivering robust and efficient infrastructure solutions that enhance overall business performance.

    • Qualifications

  • Must have extensive experience with ServiceNow Workplace Service Delivery.
  • Should possess strong skills in ServiceNow Performance Analytics for effective data-driven decision-making.
  • Must be proficient in ServiceNow GRC to manage governance risk and compliance.
  • Should have a solid understanding of infrastructure architecture principles and best practices.
  • Must be able to work collaboratively in a hybrid work model.
  • Should have excellent communication and documentation skills.

    • Certifications Required

    Certified ServiceNow System Administrator Certified Implementation Specialist in ServiceNow Performance Analytics

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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