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Process Specialist - Voice

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Job Summary

We are seeking a Process Specialist - Tech Supp with 4 to 6 years of experience to join our team. The ideal candidate will have expertise in German Translation to English and speaking German along with domain skills in Commercial Lending Cards & Payments. This hybrid role involves rotational shifts and requires proficiency in English (Read/Write Speak).


Responsibilities

  • Provide technical support for Commercial Lending Cards & Payments processes.
  • Translate German documents to English accurately and efficiently.
  • Communicate effectively in German to support clients and internal teams.
  • Ensure compliance with industry standards and regulations.
  • Analyze and resolve technical issues related to Commercial Lending and Cards & Payments.
  • Collaborate with cross-functional teams to improve process efficiency.
  • Maintain detailed documentation of support activities and resolutions.
  • Monitor system performance and implement necessary updates.
  • Assist in the development and implementation of process improvements.
  • Conduct training sessions for team members on technical and domain-specific topics.
  • Participate in rotational shifts to provide 24/7 support coverage.
  • Utilize problem-solving skills to address complex technical challenges.
  • Contribute to the companys mission by enhancing customer satisfaction and operational efficiency.

    • Qualifications

  • Possess strong German translation and communication skills.
  • Have in-depth knowledge of Commercial Lending and Cards & Payments.
  • Demonstrate proficiency in English (Read/Write Speak).
  • Show experience in providing technical support in a hybrid work model.
  • Exhibit ability to work in rotational shifts.
  • Display strong analytical and problem-solving abilities.
  • Have excellent documentation and reporting skills.
  • Be a team player with effective collaboration skills.
  • Show commitment to continuous learning and process improvement.
  • Have a customer-centric approach to support and service delivery.
  • Demonstrate ability to train and mentor team members.
  • Possess strong organizational and time management skills.
  • Show adaptability to changing work environments and requirements.

    • What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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