As part of the Service Delivery team in the CMT vertical at Cognizant, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Engagement Analyst to manage the planning, coordination, and execution of customer engagements in the Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.
Role Responsibilities
- Conduct initial planning calls to understand client and sales team needs
- Develop agendas based on client use cases and customer needs, using documentation provided by the Cloud Space team
- Gather required logistical information from sales teams (e.g. dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams
- Source and align an appropriate speaker to each agenda topic.
- Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement. Confirm that each speaker has relevant talking points and content ready to go
- Update agendas in Cloud Space tool to ensure sessions are properly tracked
- Leverage templates to create and share meeting slide content (e.g. meeting slide deck) using templates.
- Ensure smooth execution during client engagements;
- Send post-event surveys and document insights shared by account teams
- Track and report performance metrics
- Collaborate with various departments to ensure engagement success, from on-site teams for day-of experience (catering, reception, events, AV, demos) to product/technical teams for session content;
- Complete necessary trainings if processes are updated or new product training is required
Minimum Qualifications
- Experience in Cloud sales and familiarity with cloud computing concepts.
- A Bachelor's degree with 5-7 years of experience in customer engagement delivery from SaaS/IaaS/PaaS domain
- Excellent planning and organizing skills, including stakeholder management.
- Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.
Preferred Qualifications
- Excellent organizational and time-management skills.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple projects simultaneously.
- Experience collaborating with cross-functional teams.
- Experience delivering presentations or demonstrations.
- Expertise in Agile & Scrum Methodologies
Salary and Other Compensation:
Applications will be accepted until March 31st, 2025
The annual salary for this position is between $100,000 - $140,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.