Service Desk Analyst (ONSITE)

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Service Desk Analyst (ONSITE)

Work Location: Mesa, AZ

Your responsibility will be to provide technical support. You will be troubleshooting issues, implementing solutions, and supporting end-users in their day-to-day operations.

Our ideal candidate speaks English, has a firm grasp of computer systems and corporate systems, and has excellent problem-solving skills. Has experience in Service desk, taking calls and handling users over voice, chat, email and self-service tickets.

Ultimately, you will be instrumental in ensuring the smooth operation of our IT Service Desk contributing to our company’s operational efficiency.

• Shifts – flexibility to work 24X7 rotational shifts

Responsibilities

• Provide support, troubleshoot, and assist users with Computer and application issues
• Support over voice, email, chat and self-service tickets
• Work with end-users to understand and solve their issues
• Work closely with other IT support teams and end-users to ensure system consistency and efficiency
• Adhere to Schedule, SLAs, Metrics and Industry standards
• Comply with company processes and Quality Standards
• Keep up to date with the latest features and updates in the computer systems and applications
• Application development or application support experience is an added advantage

Qualifications

• Must be proficient in English
• Proven work experience as a Service Desk Analyst or similar role
• Strong knowledge of Computer systems and applications
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team

Desired but not required

• Bachelor’s degree in finance, Accounting, or a related field.

Salary and Other Compensation

Applications will be accepted until March/21/2024.

The annual salary for this position is between $37,804 to $50,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.