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Principal Infra Developer

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Job Summary

We are seeking a Principal Infra Developer with 11 to 12 years of experience to join our dynamic team. The ideal candidate will have expertise in ServiceNow Workplace Service Delivery ServiceNow Performance Analytics and ServiceNow HRSD. This hybrid role requires a strong technical background and the ability to drive impactful solutions. The position operates during the day shift and does not require travel.


Responsibilities

  • Lead the development and implementation of ServiceNow Workplace Service Delivery solutions to enhance workplace efficiency.
  • Oversee the integration of ServiceNow Performance Analytics to provide actionable insights and improve service performance.
  • Provide expertise in ServiceNow HRSD to streamline HR processes and improve employee experience.
  • Collaborate with cross-functional teams to gather requirements and design comprehensive solutions.
  • Ensure the alignment of ServiceNow solutions with business objectives and industry best practices.
  • Develop and maintain technical documentation for ServiceNow implementations and customizations.
  • Conduct regular system audits and performance tuning to ensure optimal operation of ServiceNow applications.
  • Mentor and guide junior developers in best practices and advanced ServiceNow techniques.
  • Troubleshoot and resolve complex technical issues related to ServiceNow applications.
  • Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
  • Participate in code reviews to ensure code quality and adherence to standards.
  • Coordinate with stakeholders to prioritize and manage the ServiceNow development backlog.
  • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of ServiceNow solutions.

    • Qualifications

  • Possess in-depth knowledge of ServiceNow Workplace Service Delivery and its application in real-world scenarios.
  • Demonstrate strong expertise in ServiceNow Performance Analytics to derive meaningful insights.
  • Have extensive experience with ServiceNow HRSD to optimize HR processes.
  • Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues.
  • Show proficiency in developing and maintaining technical documentation.
  • Display strong collaboration skills to work effectively with cross-functional teams.
  • Have a proven track record of mentoring and guiding junior developers.
  • Stay abreast of the latest trends and updates in ServiceNow technologies.
  • Demonstrate the ability to manage and prioritize multiple tasks effectively.
  • Exhibit strong communication skills to interact with stakeholders and gather requirements.
  • Show a commitment to continuous improvement and innovation.
  • Have a keen eye for detail and a focus on delivering high-quality solutions.
  • Demonstrate the ability to work independently and as part of a team.

    • Certifications Required

    Certified ServiceNow System Administrator Certified Implementation Specialist in Workplace Service Delivery Performance Analytics and HRSD.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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