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Technical Lead

JD 3


Job Summary

We are seeking a highly skilled Technical Lead with 5 to 8 years of experience in ServiceNow ITSM ServiceNow Integration and ServiceNow Discovery. The ideal candidate will be responsible for leading technical projects ensuring the successful implementation and integration of ServiceNow solutions. This hybrid role offers the flexibility to work both remotely and on-site with no travel required.


Responsibilities

  • Lead the design and implementation of ServiceNow ITSM solutions to meet business requirements
  • Oversee the integration of ServiceNow with other enterprise systems to ensure seamless data flow
  • Provide technical expertise in ServiceNow Discovery to identify and manage IT assets
  • Collaborate with cross-functional teams to gather and analyze requirements for ServiceNow projects
  • Develop and maintain technical documentation for ServiceNow configurations and customizations
  • Ensure the performance scalability and reliability of ServiceNow applications
  • Troubleshoot and resolve technical issues related to ServiceNow implementations
  • Conduct code reviews and provide feedback to ensure adherence to best practices and coding standards
  • Mentor and guide junior team members in ServiceNow development and administration
  • Stay updated with the latest ServiceNow features and industry trends to drive continuous improvement
  • Participate in project planning and provide technical input to project timelines and deliverables
  • Communicate effectively with stakeholders to provide project updates and address any concerns
  • Ensure compliance with company policies and procedures in all technical activities

    • Qualifications

  • Possess strong experience in ServiceNow ITSM ServiceNow Integration and ServiceNow Discovery
  • Demonstrate proficiency in scripting languages such as JavaScript and PowerShell
  • Have a solid understanding of ITIL processes and best practices
  • Show excellent problem-solving skills and the ability to work under pressure
  • Exhibit strong communication and interpersonal skills
  • Have experience with Agile methodologies and project management tools

    • Certifications Required

    ServiceNow Certified System Administrator ITIL Foundation Certification

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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