- At least 6+ years of overall experience working in CRM technologies, and 10+ years of overall experience
- At least 3 – 5 years of dedicated work experience as a business analyst / functional consultant in implementation and management of business automation solutions within the space of CRM – Sales / Marketing / Service in any one or more of the following technologies: Salesforce.com, MS-CRM
- Candidates with at least Admin certification in SFDC is a must if Sales Force candidate. Additional consultant certifications will be an advantage. If MS, then MS-CRM certification is desirable
- Good process understanding of core CRM processes and associated metrics, e.g. lead-to-customer progression, omni-channel service management, etc.
· Experience with requirements gathering and allied documentation (requirement specification, functional specification, User stories, as-is process, to-be process, gap analysis, user / training documentation etc.)
- Knowledge of the agile implementation methodology. Certifications like CSM / CSPO will be an advantage
· Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both technical audience and business users
· Experience of working in an onsite-offshore model with flexibility to adapt working hours depending on client location
· Proficient in presales activities and allied documentation – presentations, collaterals, POV decks, proposal response documentation etc.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.