Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking for Customer Service Agent with contact center experience! Do you have experience handling inbound Healthcare calls? If so, please apply today!
Responsibilities:
- Serve as first point of contact to support patients on pre-test queries. Respond promptly to customer inquiries via telephone (inbound and outbound) and electronic channels regarding requests from prospective patients to know the test cost if they decide to process it.
- Engage with customers/patients in a professional manner while actively listening to them. Ensure their issue or inquiry has been resolved by end of the call.
- Responsible for day-to-day work and adherence to process flows. Ensure compliance per client agreement and SOP.
- Support and/or triage respective customer technical issues.
- Triage and/or schedule clinical inquiries to/for Genetic Counseling staff.
- Participate in cross-functional and cross business process improvement initiatives.
- Other duties as assigned.
Candidate will report to the Plano, Texas office. Operational hours are Monday through Friday – 7am-7pm CST – varies shifts available within operational hours.
Qualifications:
- 1-2 years of experience in handling healthcare customer/patient contact center support projects
- High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus.
- Candidate must have excellent written and oral communication skills. Positive, professional tone, voice, and demeanor.
- Intermediate proficiency with Microsoft Office and Google Suites apps (drive, Gmail, g-docs, g-sheets)
- Experience in using dual monitors, multiple applications, and phone simultaneously. Keyboard skills and ability to enter data with accuracy.
- Multi-linguals skills (Spanish) are a strong plus.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.