Delivery Lead - ServiceNow

Are you a dynamic leader with a passion for delivering exceptional service? Cognizant is looking for a Delivery Lead with ServiceNow experience to join our team and drive excellence in our service delivery. Reporting to senior leadership, you will oversee all functions within the delivery organization, ensuring high-quality service for our clients.

In this role you will be responsible for:

• Lead with Vision: Provide leadership and direction to the regional services delivery organization, inspiring your team to achieve excellence.
• Set the Bar High: Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement.
• Innovate and Improve: Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.
• Consistency is Key: Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.
• Build and Grow: Onboard, train, and develop team members, fostering a supportive and collaborative team culture.
• Collaborate for Success: Partner with sales and other services teams to provide support during sales pursuits.
• Resource Management: Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts.
• Plan for the Future: Participate in resourcing and hiring planning meetings with other service delivery leaders and management team members.
• Maximize Utilization: Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.
• Measure and Report: Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.
• Communicate Effectively: Articulate status, manage risk, and escalate issues to senior leadership as needed.

To be successful in this role your soft skills and experience should include:

• Proven experience in a leadership role within service delivery .
• Strong knowledge and experience with ServiceNow.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement best practices and repeatable processes.
• Strong problem-solving skills and ability to manage risk.
• Experience in resource management and team development.

Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Delivery Lead position.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.