Job Summary:
The Business Analyst will be responsible for gathering business requirements, analyzing processes, and implementing solutions in the life sciences domain, specifically focusing on Veeva CRM. The individual will
work closely with business stakeholders, IT teams, and vendors to ensure successful execution of CRM-related initiatives. The ideal candidate should have strong analytical skills, experience in the pharmaceutical/biotechnology industry, and expertise in Veeva CRM.
Key Responsibilities:
1. Requirement Gathering & Analysis:
- Collaborate with stakeholders to gather and document business requirements for CRM related applications.
- Analyze and translate business needs into functional specifications for IT and development teams.
- Conduct gap analysis to identify areas for process improvement and automation.
2. Veeva CRM Implementation & Support:
- Act as a liaison between business users and technical teams to ensure Veeva CRM meets business requirements.
- Assist in managing Veeva releases, upgrades, and enhancements.
- Provide end-user training and documentation for Veeva CRM functionalities.
3. Process Improvement & Compliance:
- Recommend enhancements and automation strategies to streamline CRM processes.
- Work closely with Quality and Compliance teams to ensure adherence to relevant regulations and guidelines.
4. Data Management & Reporting:
- Support data integrity and governance in Veeva CRM by monitoring data quality and compliance.
- Assist in designing and generating reports/dashboards to provide insights into customer engagement, and compliance adherence.
- Work with data teams to integrate Veeva CRM with other enterprise systems such as Tableau and BI tools.
5. Stakeholder Collaboration:
- Engage with product teams to understand business challenges and deliver solutions.
- Facilitate workshops, presentations, and demos to align stakeholders on proposed solutions.
- Act as a bridge between business and technical teams, ensuring smooth communication and effective project execution.
6. Project Coordination & Documentation:
- Maintain comprehensive documentation, including user stories, and test cases.
- Support User Acceptance Testing (UAT) and ensure solutions meet business expectations before deployment.
Qualifications & Experience:
- Bachelor's or Master's degree in Life Sciences, Business, or a related field.
- Essential domain knowledge in life sciences operations.
- Over 5 years of experience as a Business Analyst in the Life Sciences/Pharma sector.
- In-depth techno-functional understanding of Veeva CRM.
- Veeva and Salesforce certifications are a plus.
- Strong presentation, communication, and interpersonal skills.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.