Client Program Principal

About the role:

The Cognizant (SNBG) Client Principal plays a central role in our Company’s mission by building and maintaining trustworthy relationships with our existing clients and developing long-term strategic accounts. The Client Principals are thought leaders, strategic pioneers, risk takers, team builders, established organizers, and trusted advisors. The Client Principal will oversee and manage diverse delivery teams and will balance multiple tasks and responsibilities to include overall program management, project workstream management, business process alignment, agile scrum development, and training / support functions. The Client Principal will continue to expand existing accounts by developing and enhancing strategic roadmaps and bringing innovative solutions and concepts to our clients through evolving features and offerings.

Duties and responsabilities:

Strategic Program Management:

• Accountable for Client Customer Success and Experience
• Build long-term and productive relationships with clients as strategic partners
• Identify new business opportunities with potential and existing clients
• Develop and deliver product presentations, business proposals and quotes for the client
• Negotiate business contract terms and conditions with clients
• Customize current business programs and roadmap to meet clients evolving needs
• Analyze client market and recommend appropriate changes to products, services and roadmap
• Continuously conducts product, process and organizational maturity assessments
• Partners with client to prioritize initiatives and deliverables
• Develop business plan and strategies to achieve revenue goals
• Develop and execute a governance strategy for the client account
• Define and develop individual workstream schedule, scope and budget aligning with overall program management
• Single point of contact for Client Escalation / Risk Management
• Manages delivery team and “right size” resource needs
• Guarantee that program objectives are clearly understood by the client and delivery teams
• Champion for change and alignment of client goals and objectives
• Deliver innovative solutions and client customer success Write Up(s)
• Prepare and report on metrics, KPIs and value attainment

Internal:

• Provide frequent and honest feedback to project delivery teams
• Provide leadership support for project delivery teams
• Provide workstream support to Engagement Manager(s)
• Mentor team members who have potential for additional responsibilities or roles
• Recognize successes for teams and individuals
• Recognize potential issues and take immediate corrective actions before they escalate
• Make swift and firm decisions as necessary based on scope, schedule, budget and resources
• Participate in resource staffing decisions for programs and projects
• Help align resources on projects and workstreams based on skill and experience
• Challenge and assist project delivery teams to step outside their comfort zones
• Participate in feedback necessary for individual annual reviews

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.