Job Summary
Responsible for evaluating the accuracy of data and using judgment to make decisions on
data quality. The role holder will be required to make outbound phone calls to business
representatives to verify information. This role is in a fast-paced working environment where
processes are subject to change on a weekly basis the candidate will need to be flexible and capable of adjusting to new instructions regularly
Basic computer operating skills are required.
Responsibilities
Eligibility Criteria Minimum qualification Graduate in any discipline Minimum 1 to 1.5 years tenure with Sustain process 2 to 3 Years of work experience of Process Executive Should be strong with Sustain policies Altas tool. Should be good at verbal and written communication Should have a knowledge of Supermario and debugging Mandate to work 24 7 including night shift and public holidays Perform daily operational tasks with efficiency.
Responsibilities. Escalations Handling Perform day to day tasks and responsible for handling high profile sensitive internal escalations regarding Geo data that comes to the projects queue. Ensure defined SLAs are met at all times Candidates should be able to complete semitechnical investigations and master a variety of internal debugging tools. Perform internal Debugging and investigate the escalation Root Cause and follow up with corrective actions. Ad-hoc tasks special project Triage Specialists also handle special projects that require deep and careful analysis. Job Description. This role requires mandatory shifts that includes 24 7 support including Public Holidays and night shifts Process and raise required requests transactions and make sound decisions related to customer requirements. Follow all compliance and security measures for client data. Act on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly annual quality and productivity targets process norms and structure. Perform day to day tasks and be responsible for handling high profile sensitive internal escalations while meeting defined SLAs at all times. Candidates should be able to complete semitechnical investigations and master various internal debugging tools. The role requires sound judgment as you apply various policies to complex edge cases as well as excellent communication skills over the phone in person or email to everyone from internal to external
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.