Job Title: Sr. Google CCAI Cloud Architect
Application Deadline: June 21, 2025
About the Role
We are looking for a Senior Google CCAI Cloud Architect to join our dynamic team within Cognizant’s Customer Service Transformation practice, part of our Enterprise Platform Services (EPS). This role is ideal for a seasoned architect with deep expertise in Google CCAI Platform, Genesys Cloud, and Amazon Connect. You will play a key role in designing and implementing cutting-edge contact center solutions that drive innovation and deliver exceptional customer experiences.
Key Responsibilities
• As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients
• You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results
• You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process
• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
• Design, develop and implement AI self-service applications with Google CCAI, GOOGLE CES, CCAIP
• Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing
Required Qualifications
- Proven experience with Google CCAI Platform, Genesys Cloud, and Amazon Connect.
- Strong background in designing and deploying scalable, cloud-native architectures.
- Expertise in data quality, governance, and integration best practices.
- Excellent problem-solving, communication, and collaboration skills.
- Ability to thrive in a hybrid work environment and manage multiple priorities.
- Demonstrated commitment to continuous learning and innovation.
- Strong understanding of industry standards and best practices.
Certifications Required
- Google Cloud Certified – Professional Cloud Architect
- Genesys Cloud Certified Professional
- AWS Certified Solutions Architect
Compensation & Benefits
- Salary Range: $150,000 – \$180,000 (based on experience and qualifications)
- Incentives: Eligible for Cognizant’s discretionary annual incentive program and stock awards
- Benefits Include:
- Paid holidays and Paid Time Off
- Medical, Dental, Vision, and Life Insurance
- 401(k) plan with company contributions
- Short-term and Long-term Disability
- Paid Parental Leave
Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.