As a RightFax Engineer, you will make a meaningful impact by ensuring seamless, secure, and efficient fax communication across our organization. Your expertise will drive system reliability, security, and optimization, enabling smooth integrations with email, telephony, EMR/EHR, and cloud-based faxing solutions. By proactively fixing issues, improving security, and streamlining workflows, you’ll directly contribute to operational efficiency and compliance with industry standards. You will be a valued member of our Infrastructure practice and work collaboratively with our Engagement Delivery Lead.
In this role, you will
- Install, configure, and maintain RightFax servers, clients, and modules (Encryption, Analytics, Connect).
- Integrate RightFax with email servers (Exchange, SMTP), Multi-Function Printers (MFPs), EHR/EMR systems (Epic, Cerner, Meditech), and telephony systems (VoIP, SIP/T.38, PBX).
- Coordinate workflows, OCR, routing rules, security policies, and user permissions.
- Ensure flawless authentication and data integrity through Active Directory, Group Policy, SQL Server, and cloud faxing solutions.
- Perform system updates, patches, backups, upgrades, and migrations to maintain reliability and security.
- Monitor logs, performance metrics, and system alerts to resolve and optimize RightFax performance.
- Provide tier 2 and tier 3 support, diagnosing networking issues, fax delivery failures, and VoIP integrations.
- Implement encryption, security controls, and compliance measures (HIPAA, PCI DSS, SOX).
- Perform security audits, risk assessments, and vulnerability remediation to protect sensitive fax transmissions.
- Coordinate with IT, network, and security teams, as well as vendors like OpenText, telephony providers, and cloud fax service providers.
- Stay updated on new technologies, industry trends, and emerging fax technologies.
What you’ll need to succeed (required skills)
- A proven track record of 8 or more years in RightFax installation, configuration, and administration.
- Expert in Windows Server (2016/2019/2022), Active Directory, and SQL Server.
- Detailed understanding of networking, TCP/IP, VPNs, firewalls, SIP, T.38 faxing, and VoIP.
- Top-tier experience with resolving fax failures, network latency issues, and SIP/PBX integrations.
- Outstanding knowledge of security standard methodologies, encryption, and regulatory compliance.
- Efficient problem-solving and analytical skills, with the ability to support both technical and non-technical users.
What will help you stand out (preferred skills)
- Flawless experience integrating RightFax with EMR/EHR systems, MFPs, and cloud-based fax solutions.
- Expert in Group Policy, Exchange/SMTP integration, and cloud faxing platforms (RightFax Connect, eFax).
- Proficient with PowerShell scripting for automation and administrative tasks.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Working arrangements
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client or Cognizant office in Halifax, NS or Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Post closing date
Applications will be accepted until March 20, 2025
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.