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Customer Service Representative

a person sitting at a table with a laptop


Job summary

We are seeking a highly skilled and experienced professional for the role of BPO PE Data with 4 to 6 years of experience. The ideal candidate will have expertise in MS Office and will work in a hybrid model during day shifts. This role does not require travel. The candidate will play a crucial role in managing and analyzing data to support our business processes.


Responsibilities

  • Manage and analyze data to support business processes and decision-making.
  • Ensure data accuracy and integrity by performing regular audits and quality checks.
  • Develop and maintain data reports and dashboards using MS Office tools.
  • Collaborate with cross-functional teams to gather and analyze data requirements.
  • Provide insights and recommendations based on data analysis to improve business processes.
  • Oversee the implementation of data management best practices and standards.
  • Train and support team members in data management and analysis techniques.
  • Monitor and report on data-related metrics and KPIs.
  • Identify and resolve data-related issues and discrepancies.
  • Ensure compliance with data privacy and security regulations.
  • Continuously improve data management processes and tools.
  • Support the development and implementation of data governance policies.
  • Communicate data findings and insights to stakeholders in a clear and concise manner.

    • Qualifications

  • Proficient in MS Office including Excel Word and PowerPoint.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with data management and analysis techniques.
  • Knowledge of data privacy and security regulations.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and priorities.
  • Experience with data reporting and visualization tools.
  • Strong understanding of business processes and data requirements.
  • Ability to train and support team members in data management techniques.
  • Experience with data governance and compliance.
  • Ability to provide insights and recommendations based on data analysis.

    • Certifications Required

    Certified Data Management Professional (CDMP) or equivalent certification.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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