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Client Relationship Manager

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Job Summary

We are seeking a highly experienced Client Relationship Manager with 15 to 17 years of expertise in Sales Service and Marketing domains. The ideal candidate will have a strong background in CRM for Sales and will be responsible for managing client relationships ensuring client satisfaction and driving business growth. This hybrid role requires occasional travel and operates during the day shift.


Responsibilities

  • Develop and maintain strong relationships with key clients to ensure long-term satisfaction and loyalty.
  • Oversee the implementation of CRM strategies to enhance client engagement and retention.
  • Provide expert advice on Sales Service and Marketing domains to optimize client solutions.
  • Collaborate with cross-functional teams to deliver exceptional service and support to clients.
  • Analyze client needs and develop customized solutions to meet their business objectives.
  • Monitor client feedback and address any issues or concerns promptly and effectively.
  • Lead client meetings and presentations to showcase the value of our products and services.
  • Ensure seamless communication between clients and internal teams to facilitate project success.
  • Track and report on client relationship metrics to identify areas for improvement.
  • Stay updated on industry trends and best practices to provide clients with innovative solutions.
  • Drive business growth by identifying new opportunities and expanding existing client relationships.
  • Manage client contracts and negotiations to ensure mutually beneficial agreements.
  • Travel as required to meet with clients and attend industry events.

    • Qualifications

  • Must have extensive experience in Sales Service and Marketing domains.
  • Should possess strong expertise in CRM for Sales.
  • Must have excellent communication and interpersonal skills.
  • Should be highly organized and detail-oriented.
  • Must be able to work effectively in a hybrid work model.
  • Should be willing to travel as needed.
  • Must have a proven track record of managing client relationships successfully.

    • Certifications Required

    Certified CRM Professional Sales Management Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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