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Client Relationship Manager

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Job Summary

We are seeking a highly experienced Client Relationship Manager with 15 to 17 years of experience in Sales Service and Marketing domains. The ideal candidate will be responsible for managing client relationships ensuring client satisfaction and driving business growth. This hybrid role requires a deep understanding of CRM systems and the ability to travel as needed.


Responsibilities

  • Manage and nurture client relationships to ensure long-term satisfaction and loyalty.
  • Oversee the implementation of CRM strategies to enhance client engagement and retention.
  • Provide expert guidance on sales service and marketing initiatives to drive business growth.
  • Collaborate with cross-functional teams to deliver exceptional client experiences.
  • Analyze client feedback and market trends to identify opportunities for improvement.
  • Develop and execute client communication plans to keep clients informed and engaged.
  • Lead client meetings and presentations to showcase the value of our services.
  • Ensure timely resolution of client issues and concerns to maintain high satisfaction levels.
  • Monitor and report on client relationship metrics to track progress and identify areas for improvement.
  • Coordinate with internal teams to ensure seamless service delivery and client support.
  • Stay updated on industry trends and best practices to provide innovative solutions to clients.
  • Travel as required to meet with clients and attend industry events.
  • Maintain a high level of professionalism and integrity in all client interactions.

    • Qualifications

  • Possess a deep understanding of CRM systems and their application in sales service and marketing.
  • Demonstrate strong analytical skills to assess client needs and market trends.
  • Exhibit excellent communication and presentation skills to effectively engage with clients.
  • Show proven ability to manage and resolve client issues promptly.
  • Have a track record of successfully driving business growth through client relationships.
  • Display strong organizational skills to manage multiple client accounts effectively.
  • Be adaptable and flexible to travel as required for client meetings and industry events.

    • Certifications Required

    Certified CRM Professional Sales Management Certification Marketing Strategy Certification

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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