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Inventory Management Specialist

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Job Summary

We are seeking a Senior Process Executive - CHD with 2 to 4 years of experience in Customer Service and In-Store Vendor Management. The ideal candidate will work from home during night shifts providing exceptional customer service and managing vendor relationships. Proficiency in English is required.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Manage in-store vendor relationships to ensure smooth operations and effective communication.
  • Oversee the processing of customer orders and ensure timely delivery.
  • Coordinate with vendors to maintain inventory levels and manage stock replenishment.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Implement process improvements to enhance customer satisfaction and operational efficiency.
  • Collaborate with team members to achieve departmental goals and objectives.
  • Maintain accurate records of customer interactions and transactions.
  • Prepare and present reports on customer service metrics and vendor performance.
  • Ensure compliance with company policies and procedures in all customer service activities.
  • Assist in training and mentoring junior team members to enhance their skills and knowledge.
  • Utilize technical skills to troubleshoot and resolve customer issues effectively.
  • Stay updated with industry trends and best practices to continuously improve service quality.

    • Qualifications

  • Possess strong communication skills in English both written and spoken.
  • Demonstrate proficiency in customer service and in-store vendor management.
  • Have experience in managing customer interactions and resolving issues efficiently.
  • Show ability to work independently and manage time effectively in a remote work environment.
  • Exhibit strong analytical skills to monitor and improve customer service processes.
  • Display excellent organizational skills to maintain accurate records and prepare reports.
  • Have a proactive approach to identifying and implementing process improvements.
  • Show capability to train and mentor junior team members.
  • Demonstrate technical skills in troubleshooting customer issues.
  • Stay updated with industry trends and best practices.
  • Possess a customer-centric mindset with a focus on delivering high-quality service.
  • Exhibit strong problem-solving skills to address customer and vendor issues.
  • Show ability to collaborate effectively with team members and vendors.

    • What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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