Skip to main content

Customer Service Representative

a person pointing at a whiteboard


Job Summary

We are seeking a Senior Process Executive - HC with 3 to 5 years of experience in customer service specifically within the provider and payer domains. This work-from-home position requires a dedicated professional to handle day-to-day operations efficiently during day shifts. The role does not require travel.


Responsibilities

  • Handle customer service inquiries and issues with professionalism and efficiency.
  • Provide support to providers and payers ensuring all queries are resolved promptly.
  • Oversee the processing of claims and ensure accuracy in all transactions.
  • Coordinate with internal teams to ensure seamless service delivery.
  • Maintain up-to-date knowledge of industry regulations and standards.
  • Implement process improvements to enhance service quality and efficiency.
  • Monitor and report on key performance indicators to management.
  • Ensure compliance with company policies and procedures.
  • Assist in training new team members and provide ongoing support.
  • Manage and prioritize multiple tasks to meet deadlines.
  • Communicate effectively with stakeholders to understand their needs and provide solutions.
  • Utilize technical skills to troubleshoot and resolve system issues.
  • Contribute to team meetings and provide valuable insights for process enhancements.

    • Qualifications

  • Must have 3 to 5 years of experience in customer service within the provider and payer domains.
  • Should possess strong technical skills in handling customer service software and tools.
  • Must have excellent communication and interpersonal skills.
  • Should be detail-oriented with strong organizational abilities.
  • Must be able to work independently and manage time effectively.
  • Should have a proactive approach to problem-solving and process improvement.
  • Must be adaptable to changing work environments and requirements.

    • Certifications Required

    Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up