Service Delivery Manager [ Deskside and field services]
Location : Beaverton OR
job Summary
We are seeking an experienced Delivery Manager with 12 to 15 years of experience in Delivery Management. The ideal candidate will oversee the delivery of projects ensuring they meet client requirements and are completed on time and within budget. This role is based in our office and operates during day shifts. No travel is required.
Responsibilities
- Lead the planning and implementation of project delivery to ensure timely completion.
- Oversee project scope goals and deliverables in collaboration with senior management and stakeholders.
- Provide direction and support to project teams ensuring alignment with project objectives.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Monitor and track project progress identifying and addressing any issues that may arise.
- Ensure resource availability and allocation to meet project demands.
- Develop detailed project plans to monitor and track progress.
- Manage changes to the project scope project schedule and project costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques.
- Report and escalate to management as needed.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Ensure that all projects are delivered on time within scope and within budget.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on junior staff members individual strengths skill sets and experience levels.
- Track project performance specifically to analyze the successful completion of short and long-term goals.
- Use and continually develop leadership skills.
- Attend conferences and training as required to maintain proficiency.
- Develop spreadsheets diagrams and process maps to document needs.
Qualifications
- Possess a strong background in delivery management with 12 to 15 years of experience.
- Demonstrate excellent communication and organizational skills.
- Exhibit proficiency in project management software tools.
- Have a proven track record of managing multiple projects simultaneously.
- Show ability to lead and motivate teams to achieve project goals.
- Display strong problem-solving skills and attention to detail.
- Hold a relevant certification such as PMP or PRINCE2.
- Demonstrate a commitment to continuous improvement and learning.
- Exhibit the ability to work effectively in a fast-paced dynamic environment.
- Show experience in stakeholder management and client relations.
- Possess strong analytical and critical thinking skills.
- Demonstrate the ability to manage project budgets and financials.
- Exhibit a proactive approach to identifying and mitigating project risks.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.