Job Title: Healthcare Collections - Self-Pay (Remote)
Department: Collections
Reports To: Self Pay Team Lead
Location: Remote (Work-from-Home)
Schedule: 2 weeks Training Monday to Friday, 8am- 4:30pm EST.
Work Monday to Friday, 8am- 5:00pm EST and one day 11:30 am -8pm EST (can change)
Experience: 1 to 2 years (Experience in Healthcare Products and Patient Calling preferred)
Travel: None required
Summary
Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.
Essential Functions
· Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
· Understand and utilize HIPAA and TCPA guidelines during each call.
· Ensure all required statements have been sent for accounts handled and request statements as necessary.
· Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
· Assist in making outbound calls when required.
· Perform other activities and responsibilities as assigned.
·
Competency
· Customer Service Skills: Ability to manage difficult customer situations and respond promptly to customer needs.
· Oral Communication Skills: Speak clearly and effectively; ability to listen and seek clarification.
· Problem-Solving Skills: Identify and analyze information to develop solutions.
· Detail-Oriented: Attention to detail in all tasks.
· Medical Billing and collections: co-payments and self-pay, under insurance
· Tech resourceful: able to set up laptop, connect to VPN, and follow basic troubleshooting steps if needed
Required Education and Experience
1. High school diploma.
2. 1-year Collections/self-pay in Healthcare: working with patients
3. 1-year HER Software Epic
Preferred Education and Experience
1. Associate’s degree.
2. Two years of related experience.
3. Self-pay collections in healthcare
Salary and Other Compensation:
Applications will be accepted until june 13, 2025.
The hourly rate for this position is between $16.00 – 19.00 per hour + monthly Bonus, depending on experience and other qualifications of the successful candidate.
Bonus: This position is eligible for Cognizant’s discretionary monthly bonus program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.