What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary
We are looking for a highly skilled and experienced Genesys Cloud Developer to design, implement, and optimize Genesys-based contact centre solutions. The ideal candidate will have extensive knowledge of Genesys technologies, excellent problem-solving skills, and a strong understanding of customer experience (CX) solutions.
In your first few weeks in this role, you can expect to:
- Lead the deployment of Genesys Cloud
- Integrate Genesys platforms with CRM, WFM, IVR, and other enterprise systems.
- Continuously monitor system performance and recommend improvements to enhance efficiency and uptime
- Troubleshoot issues, provide advanced technical support, and resolve escalations.
- Lead workshops and design sessions to gather and document requirements.
To apply for this role, your soft skills, expertise and experience should include:
- Proven experience as a Genesys Cloud Developer, with relevant experience in designing and implementing Genesys solutions.
- Hands-on experience with Genesys Cloud platforms.
- Proficiency in scripting and development (e.g., Java, Python, or Genesys Routing Scripting).
- Strong understanding of telecommunications protocols (SIP, VoIP, etc.) and cloud technologies.
- Familiarity with APIs, web services, and system integrations.
- Excellent analytical, problem-solving, and communication skills.
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.