Mortgage Customer Support (remote)
This is a remote position open to any qualified applicant in the United States.
Job Summary
Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.
Job Responsibilities
- Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
- Completing allocation changes, non-financial requests, form requests, web assist, etc.…
- Document call details accurately
- Resolve customer service-related issues
- Accountable to build/maintain effective relationships with customers
- Other duties as assigned
Required Qualifications
- Mortgage Industry Customer Support
- Contact Center experience
Minimum Qualifications
- High school diploma, general education degree or equivalent
- Basic understanding of mortgage industry preferred
- Customer service aptitude and orientation
- Excellent decision-making skills with the ability to solve problems to find “win-win” solutions
- Exceptional interpersonal and communication skills and ability to build rapport
- Must have knowledge of and/or ability to maneuver through multiple information screens
- Excellent troubleshooting skills, search skills, ability to approach problems logically
- Preferred Skills: Good verbal and written Communication Skills. Strong keyboard and typing skills required
- Excellent written and verbal communication skills
- Self-starter with excellent teamwork skills and an innate sense of urgency
- Ability to multi-task, prioritize, and manage time effectively
- Open to coaching and constructive feedback to become more effective and improve performance
Salary and Other Compensation:
Applications will be accepted until April 12, 2025.
The hourly rate for this position is between $18.00 – $30.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Life & Disability Insurance
· Group health dental & Wellness
· Sick Leaves
• 401(k) plan and contributions
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.