Job Description
Position: Team Leader
Job responsibilities:
· As a steward of the order to cash process, you will understand the ins and outs of sales policies, processes, and systems & support the internal teams with the processing of all cases
· Provide consultative support to Sales Representatives on the Deal Desk process via email, video conference, internal messaging tools, and cases/Service tasks within the CRM
· Provide operational and administrative support to Sales Representatives
· Monitors the Deal Desk Case queues, consistently maintaining case SLAs and handling requests defined in scope.
· Follow up with Sales Representatives to retrieve required information to resolve cases quickly and in accordance with sales policies.
· Ability to work across NAMER, EMEAL, or APAC time zones
· Work with Cross functional Teams on cases where required to resolve the case
· Build and maintain strong relationships and communication with Sales Team, In- house Global Deal Desk Team & cross-functional teams
· Educate Sales Representatives in partnership with the in-house Deal Desk team on processes, and best practices, to improve performance and release sales capacity to core sales activities
· Manage escalations on the Deal desk cases enquiries by prioritizing such cases.
· Provide support to other team members, assisting with onboarding, day-to-day training, and working to solve problems
· Provide consultative support namely pricing etc to Sales teams to drive strategic deal structuring
· Leverage account and customer insights to support complex deal structuring and execution.
· Bring industry best practices and benchmarks to continuously enhance Deal Desk operations and strategic guidance.
· Ability to manage significant volumes of causes related to complex deal structuring
Qualifications & Skillset:
· 2 + years' experience in Enterprise SaaS/B2B Industry, deal desk, Quote to Cash, sales operations or contracts management
· Excellent interpersonal, proficient English Writing & Verbal communication skills is mandatory
· Experience of working effectively with Multiple Stakeholders and Cross functional Teams.
· Strong business acumen, organizational, time management skills and attention to detail
· Ability to learn quickly in a dynamic and collaborative environment
· Ability to multitask & process a high volume of transactions with accuracy at times during Month end & Quarter end.
· Proficient with Google and Microsoft Office products
· Understanding of and experience with quote-to-cash processes and Sales lifecycle preferred
· Experience in CRM like Microsoft Dynamics 365, Salesforce and Oracle is preferred
· Ability to Operate with Customer-focused mindset Interacting effectively with remote teams
· Strong business acumen-understanding of sales/commercial processes
· Attention to detail and accuracy in deal execution
· Problem-Solving and Critical Thinking capabilities
· Ability to work cross-functionally in a fast-paced, ambiguous environment
· Ability to embrace change and adjust communication style to suit different contexts and individuals.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.