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Process Specialist - B&L

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Job Summary

We are seeking a Process Specialist for our B&L team with 5 to 7 years of experience. The ideal candidate will have expertise in MS Excel and a background in Consumer Lending Cards and Payments. This hybrid role requires strong analytical skills and the ability to optimize processes to enhance efficiency and productivity. The position offers a day shift with no travel requirements.


Responsibilities

  • Analyze and optimize existing business processes to improve efficiency and effectiveness.
  • Utilize MS Excel to create and manage complex data sets ensuring accuracy and reliability.
  • Develop and implement process improvements to streamline operations and reduce costs.
  • Collaborate with cross-functional teams to identify and resolve process-related issues.
  • Monitor and report on key performance indicators to track progress and identify areas for improvement.
  • Provide training and support to team members on new processes and tools.
  • Conduct regular audits to ensure compliance with company policies and industry regulations.
  • Assist in the development of process documentation and standard operating procedures.
  • Participate in project planning and execution to ensure timely delivery of process improvements.
  • Communicate effectively with stakeholders to gather requirements and provide updates on project status.
  • Stay up-to-date with industry trends and best practices to continuously improve processes.
  • Support the implementation of new technologies and systems to enhance process efficiency.
  • Contribute to the overall success of the company by driving process improvements that positively impact customer satisfaction and business outcomes.

    • Qualifications

  • Possess strong analytical skills with proficiency in MS Excel.
  • Have a background in Consumer Lending Cards and Payments is a plus.
  • Demonstrate excellent communication and collaboration skills.
  • Exhibit the ability to manage multiple projects and priorities effectively.
  • Show a keen attention to detail and a commitment to quality.
  • Have experience in process improvement methodologies such as Lean or Six Sigma.
  • Display a proactive approach to problem-solving and continuous improvement.

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    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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