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Senior Process Executive - P&C

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Job Summary

We are seeking a Senior Process Executive - P&C with 2 to 5 years of experience in Customer Service and Property & Casualty Insurance. The ideal candidate will have experience in Claim Investigation and Claims. This hybrid role requires rotational shifts and offers the opportunity to contribute to our companys success by ensuring efficient and effective process execution.


Responsibilities

  • Handle customer inquiries and provide timely and accurate responses.
  • Process insurance claims and ensure all documentation is complete and accurate.
  • Conduct claim investigations to verify the authenticity of claims.
  • Collaborate with team members to improve process efficiency and effectiveness.
  • Maintain up-to-date knowledge of industry regulations and company policies.
  • Provide support to customers and resolve any issues or concerns they may have.
  • Analyze data to identify trends and make recommendations for process improvements.
  • Ensure compliance with all regulatory requirements and company standards.
  • Assist in the development and implementation of new processes and procedures.
  • Monitor and report on key performance indicators to ensure targets are met.
  • Participate in training and development programs to enhance skills and knowledge.
  • Communicate effectively with internal and external stakeholders.
  • Contribute to a positive and collaborative team environment.

    • Qualifications

  • Possess a minimum of 2 years of experience in Customer Service within the Property & Casualty Insurance domain.
  • Demonstrate expertise in claim investigation and claims processing.
  • Exhibit strong analytical and problem-solving skills.
  • Show proficiency in using relevant software and tools.
  • Display excellent communication and interpersonal skills.
  • Have the ability to work effectively in a hybrid work model with rotational shifts.
  • Be detail-oriented and able to manage multiple tasks simultaneously.
  • Show commitment to continuous learning and professional development.
  • Demonstrate the ability to work independently and as part of a team.
  • Exhibit a strong understanding of industry regulations and compliance requirements.
  • Possess a customer-centric approach and a commitment to providing exceptional service.
  • Have a proactive attitude and the ability to adapt to changing priorities.
  • Show dedication to achieving high performance standards.

    • Certifications Required

    Certified Insurance Service Representative (CISR) Certified Claims Professional (CCP)

     

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    Other employment-related information
    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients. 

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