Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
About the role:
The MES Support Engineer will be responsible for implementing System\MES recipe changes and managing the day to day issues that arise in the support of Electronic Batch Records, Weigh and Dispense and Equipment Management modules on our Emerson Syncade MES solution.
The position will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative.
Experience of working in a pharmaceutical API manufacturing operation is desirable.
They will be expected to be self-motivated and develop an understanding of the business.
Responsibilities
- Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
- Initiate and implement Change Control activities in accordance with Quality Standards and Practices
- Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements
- The ability to produce high-quality, well documented configuration that is easily maintainable
- Prioritize support activities in line with project schedules
- Perform testing of new MES recipes and changes
- Generate computer system validation documentation in accordance with site procedures and GMP guidelines
- Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
- Recognise the importance of the quality control function in pharmaceutical production, the MES Support Engineer should display a high level of integrity in the performance of his/her work.
- They should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the MES Team
- The role will evolve to require Out Of Hours Support in the future
Requirements
- Minimum 3-5 years’ experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing
- Experience implementing changes for IT applications in a GMP environment would be an advantage
- MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required.
- Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code.
- MS SQL server experience would be an advantage
- Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations
- Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally.
- The successful candidate must be a highly motivated individual who is delivery focused and has experience of working successfully across multiple business & functional teams.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.