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Technical Lead

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Job Summary

We are seeking a Technical Lead with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Messaging - MS Exchange MSExchangeAdmin ITIL V4 Microsoft Azure Microsoft Teams Azure AD Office 365 and Sharepoint. This hybrid role requires rotational shifts and offers an opportunity to work on cutting-edge technologies driving impactful solutions for our clients.


Responsibilities

  • Lead the design implementation and management of MS Exchange environments to ensure optimal performance and reliability.
  • Oversee the administration and maintenance of Microsoft Teams ensuring seamless communication and collaboration across the organization.
  • Provide expert guidance on ITIL V4 best practices to enhance service delivery and operational efficiency.
  • Manage and support Microsoft Azure infrastructure ensuring high availability and scalability of cloud services.
  • Administer Azure AD and Office 365 environments ensuring secure and efficient user access and management.
  • Implement and maintain Sharepoint solutions to facilitate effective content management and collaboration.
  • Collaborate with cross-functional teams to develop and deploy innovative solutions that meet business requirements.
  • Monitor system performance and proactively address potential issues to minimize downtime and ensure continuity of services.
  • Develop and maintain comprehensive documentation for all systems and processes ensuring knowledge transfer and consistency.
  • Provide technical support and troubleshooting for messaging and collaboration tools resolving issues promptly and effectively.
  • Conduct regular system audits and security assessments to ensure compliance with organizational policies and industry standards.
  • Stay current with emerging technologies and industry trends recommending and implementing improvements as needed.
  • Mentor and train junior team members fostering a culture of continuous learning and professional development.

    • Qualifications

  • Possess in-depth knowledge and hands-on experience with MS Exchange and MSExchangeAdmin.
  • Demonstrate expertise in ITIL V4 best practices and their application in a technical environment.
  • Have strong proficiency in Microsoft Azure including infrastructure management and support.
  • Show advanced skills in Microsoft Teams administration and support.
  • Exhibit comprehensive understanding of Azure AD and Office 365 administration.
  • Have experience with Sharepoint implementation and maintenance.
  • Display excellent problem-solving and troubleshooting abilities.
  • Possess strong communication and collaboration skills.
  • Demonstrate a commitment to continuous learning and professional development.
  • Have the ability to work effectively in a hybrid work model with rotational shifts.

    • What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

    About us
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

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