Job Summary
We are seeking a dedicated Process Executive-Ops with 1 to 3 years of experience to join our team. The ideal candidate will excel in customer service management and possess strong skills in MS Excel. This role involves working from office during day shifts focusing on enhancing operational efficiency and contributing to our companies success.
Responsibilities
- Manage customer service operations to ensure high levels of customer satisfaction and efficient service delivery.
- Utilize MS Excel to analyze data generate reports and support decision-making processes.
- Collaborate with cross-functional teams to streamline order management processes in the retail domain.
- Support product content and information management to ensure accurate and up-to-date product data.
- Provide IT business support to resolve technical issues and improve system performance.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
- Monitor and evaluate key performance indicators to identify areas for improvement.
- Communicate effectively with stakeholders to understand requirements and deliver solutions.
- Ensure compliance with company policies and industry regulations in all operations.
- Assist in the development of training materials and conduct training sessions for team members.
- Participate in project planning and execution to achieve business objectives.
- Contribute to the continuous improvement of processes and systems to drive business growth.
- Support the companies mission by delivering high-quality service and fostering positive customer relationships.
Qualifications
- Demonstrate proficiency in customer service management and MS Excel for data analysis and reporting.
- Exhibit strong problem-solving skills and the ability to work independently in a remote setting.
- Possess knowledge of order management processes in the retail sector as a plus.
- Show experience in product content and information management as an advantage.
- Display familiarity with IT business support and technical troubleshooting.
- Have excellent communication and interpersonal skills to collaborate with diverse teams.
Certifications Required
Certified Customer Service Professional (CCSP) Microsoft Excel Certification
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.