Job Summary
Investigate and resolve complex incidents problems and change requests with a high level of accuracy and efficiency.
Proactively ensure that SLA requirements are consistently met or exceeded demonstrating a commitment to delivering exceptional service to stakeholders.
Actively contribute insights and updates during weekly/monthly project status meetings providing valuable input for decision-making and planning.
Responsibilities
Investigate and resolve complex incidents problems and change requests with a high level of accuracy and efficiency.
Proactively ensure that SLA requirements are consistently met or exceeded demonstrating a commitment to delivering exceptional service to stakeholders.
Actively contribute insights and updates during weekly/monthly project status meetings providing valuable input for decision-making and planning.
Drive continuous service improvements by identifying areas for optimization and implementing innovative solutions to enhance efficiency and effectiveness.
Serve as a key point of contact for onsite teams fostering strong collaborative relationships and facilitating timely resolution of issues.
Play a pivotal role in gathering requirements for minor enhancements ensuring that customer needs are thoroughly understood and addressed.
Maintain and update support artifacts meticulously ensuring that documentation is comprehensive accurate and readily accessible to all stakeholders.
Demonstrate proactive problem-solving skills by identifying recurring issues recommending preventive measures and implementing corrective actions to minimize impact and improve overall system stability.
Engage closely with source and destination application stakeholders fostering effective communication and collaboration to streamline processes and enhance service delivery.
Uphold and champion Americolds incident management processes and best practices ensuring adherence to established standards and protocols in all activities.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.