Summary
· Bachelor’s degree or higher in a relevant field preferred
· General understanding of internet technologies
· Understanding of Windows XP and OS 10
· Experience using Salesforce.com a plus
· Demonstrated customer service skills to be able to solve customer service issues—both technical and account related
· Self-motivated, highly collaborative, creative, goal-oriented and team-centric
· Superior oral and written communication skills
· Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
· Attention to detail, excellent organizational skills, superior time management skills
· Ability to work in a collegial fashion with peers in other organizational units
· Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
· Previous experience in a customer or technical support role a plus
· Provide exceptional support for our applications and associated services
· Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc.
· Meet and exceed service level goals
· Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
· Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.